Principal Product Designer · Amsterdam / San Francisco

Joris
Sewandono

Complexity to clarity for startups to Fortune 500s.

20+
Years experience
12+
Industries shaped
50M+
Users served
View selected work
Scroll
BlackRock · Intuit QuickBooks · Visa · Logitech / Ultimate Ears · ASML · Kuehne+Nagel · ING Bank · KPN / Hi · Ferrari · Orange Mobile · Medis Medical Imaging · HTC · DJMonitor · BlackRock · Intuit QuickBooks · Visa · Logitech / Ultimate Ears · ASML · Kuehne+Nagel · ING Bank · KPN / Hi · Ferrari · Orange Mobile · Medis Medical Imaging · HTC · DJMonitor ·
Portrait of Joris Sewandono
Joris Sewandono · Amsterdam / San Francisco

Principal Product Design Lead.

I'm a Dutch Principal Product Designer with 20+ years across enterprise platforms, fintech systems, logistics operations, and SaaS. I work on complex, high-volume systems where the real challenge is turning fragmented data, workflows, and organizational constraints into coherent, usable products at scale.

I've led product design at BlackRock, Intuit, Visa, and Kuehne+Nagel: financial decision systems, enterprise tooling, and operational platforms used by large distributed teams, where clarity and consistency directly affect performance and decision-making. I stay hands-on in the craft, and I also build and coach the teams around it. At BlackRock I grew the design organisation from one designer (me) to eight across three offices.

I operate across the full product lifecycle, from discovery to shipped product, close to product and engineering. Increasingly that means architecting AI-driven systems: turning complex automated outputs and recommendations into transparent, actionable workflows that people can inspect and trust.

Systems thinking

I reduce system complexity into clear product architecture and interaction models.

Opinions over options

One strong recommendation with clear reasoning. Options only when the tradeoffs genuinely matter.

Prototype-first

Making it tangible early beats talking about it longer. Coded prototypes in days, not decks in weeks.

Design for edge cases

Empty, error, and overloaded states reveal whether a design actually works.

Selected Work
01

Institutional Platform Suite & Design Organisation

BlackRock · San Francisco, CA

Designed BlackRock EII's institutional investing suite: DeltaOne, Index Intelligence, Market Surveillance, and AI-assisted portfolio tools (Portfolio Workbench, Liquid Beta) that surface algorithmic recommendations with visibility into the underlying signals. Products supporting high-stakes decisions across liquidity, rebalancing, and pre-market strategy for $10B+ AUM. Built the design organisation in parallel, one designer to eight across three offices, with an enterprise design system that cut time-to-market by 40% across 6+ applications.

BlackRock EII Analytics Suite · Market Surveillance interface
02

QuickBooks Money Movement

Intuit · Mountain View, CA

Redesigned QuickBooks Online's core transaction platform, used by millions of small businesses. Research exposed the root problem: accounting-based system logic was forcing non-accountants to think like accountants. Rebuilt transaction workflows around real business mental models and collapsed multiple interpretation models into one system, making mission-critical financial tasks easier to understand and complete.

QuickBooks Online, invoice and money movement workflows
03

Next-Gen Payment Experiences & Hospitality Suite

Visa · San Francisco, CA

Designed and prototyped premium client experiences in co-creation sessions, contributing to multiple seven-figure contract renewals. Led the Hospitality App Suite for Super Bowl, Olympics, and FIFA events: onboarding, personalized itineraries, and payment experiences. Explored future product concepts across Web, Mobile, AR/VR, Blockchain, and voice.

Visa Hospitality App Suite · Rio Olympics app screens
04

Ultimate Ears iOS & Android App

Logitech, Newark, CA

Designed the product experience across the Ultimate Ears app ecosystem. Redesigned onboarding and first-time use, including system-critical firmware update flows, and designed future-state speaker connectivity across Wi-Fi, Bluetooth, and cellular for continuous playback.

Ultimate Ears mobile app, speaker configuration UI
05

Road Carrier Solutions & KN-OPS

Kuehne+Nagel, Amsterdam, NL

Principal Product Designer for K+N Road Innovations: a full product transformation across the division. Redesigned the multi-market carrier platform used by 20,000+ carriers (six tracks, from WhatsApp-based driver communication to EV routing and secure delivery), and designed KN-OPS, a new AI-augmented operations product, from zero to one: AI-assisted synthesis of research and stakeholder input into working prototypes in days, validated with the business before engineering commitment.

Kuehne+Nagel Road Carrier Solution, trip view with route map
06

MindSync AI Brand Intelligence Platform

DisXT / MindSync, Amsterdam, NL

Stepped in as UX Consultant after the previous designer left mid-project. Rebuilt the IA from scratch, unified four fragmented product areas (onboarding, dashboard, media library, asset analyzer), and gave engineering a coherent UX foundation to ship from.

MindSync, brand intelligence dashboard
07

TLM42 Threat Intelligence Platform

GenLab Studios, San Francisco / Remote

Product Design Lead for an AI-native threat intelligence platform, from research and discovery through demo-ready prototypes. Designed an investigation workspace that combines source evidence, AI-generated insights, and analyst workflows in a single environment. Produced ten-plus coded prototype iterations in one month to pressure-test interaction patterns, reasoning visibility, and traceability, compressing the decision-validation loop before engineering commitment.

TLM42, threat intelligence investigation workspace
08

Engyon AI Audit Management Platform

Engyon, Rotterdam, NL

Product Design Lead for an AI-powered audit platform moving from beta into production. Rebuilt dashboard structures, workflow foundations, and information architecture; removed redundant workflow branches to simplify audit decision paths. Designed the human-review workflows that let auditors evaluate, adjust, and validate AI-generated recommendations instead of accepting them blind.

Engyon, audit engagement dashboard
Download full portfolio PDF
Impact
40%
Faster time-to-market via enterprise design system at BlackRock
$10B+
AUM in products designed and directed
1→8
Design team grown across three global offices
6+
Mission-critical applications transformed
Career
Oct 2024 – Present
Principal Product Designer / Service Design Lead
Kuehne+Nagel · Amsterdam, NL

Product transformation across Road Innovations: the multi-market Road Carrier Solutions platform plus KN-OPS, a new AI-augmented operations product built from zero to one.

  • Redesigned enterprise logistics workflows spanning regions, carrier segments, and stakeholder groups
  • Integrated conversational WhatsApp workflows into carrier communication journeys
  • KN-OPS: AI-assisted research synthesis to working prototypes in days, validated before engineering commitment
2025
Product Design Lead
GenLab Studios · San Francisco / Remote

AI-native threat intelligence platform (TLM42), from research through demo-ready prototypes.

  • Investigation workspace combining source evidence, AI insights, and analyst workflows
  • Ten-plus coded prototype iterations in one month; reasoning visibility and traceability as first-class concerns
2024
Principal UX Designer
ASML · Eindhoven, NL

Internal and customer-facing SaaS products and operational dashboards for highly technical workflows. Led parallel discovery, IA, and implementation workstreams; defined the final IA structure across competing engineering-led proposals.

Aug 2019 – Jul 2024
UX Director
BlackRock · San Francisco, CA

Enterprise investment and analytics platforms for the EII Suite: mission-critical products for institutional portfolio managers across the Index and ETF engine for iShares, managing $10B+ AUM.

  • Designed DeltaOne, Index Intelligence, and Market Surveillance: multi-dimensional financial data turned into intuitive decision tools
  • Designed AI-assisted portfolio tools (Portfolio Workbench, Liquid Beta) surfacing algorithmic recommendations with visibility into underlying signals
  • Architected the enterprise design system, reducing time-to-market by 40% across 6+ applications
  • Built and grew the design team from 1 to 8 across three offices
Oct 2017 – Sep 2019
Lead UX / Interaction Designer
Intuit · Mountain View, CA

End-to-end product experiences for the QuickBooks Online core transaction platform, serving millions of small businesses.

  • Research revealed the misalignment between accounting logic and real business mental models
  • Redesigned transaction workflows from the ground up; collapsed multiple interpretation models into one system
  • Drove design system adoption across QuickBooks Online
May 2017 – Sep 2017
Lead UX / Interaction Designer
Logitech / Ultimate Ears · Newark, CA

Led design development for Ultimate Ears iOS and Android app release.

Jan 2016 – Apr 2017
Lead UX / Interaction Designer
Visa · San Francisco, CA

Led innovation initiatives for next-generation payment experiences across Web, Mobile, AR/VR/MR, and voice platforms.

  • Led research and prototyping for high-stakes premium client initiatives, with multiple seven-figure renewals
  • Led Hospitality App Suite for Super Bowl, Olympics, FIFA
Aug 2012 – Sep 2014
Head of Product Design
DJ Monitor / AlphaTheta · Amsterdam, NL

Brand and product design for DJ Monitor, a platform for live monitoring of the tracks DJs play, for music rights management, with recording and streaming options.

  • Designed the DJ Monitor and Setify brand identities: logos and style guides
  • Designed the DJMPro application interface and built the interactive demo app
  • Owned interaction design and GUI across the product suite
2008 – 2012
UX / Interaction Designer
ING Bank · Amsterdam, NL

Directed design strategy for executive-level programs and retail banking initiatives.

1997 – Present
Founder / Design Consultancy
ReloadMedia · Amsterdam, NL

Design consultancy across two decades. Recent engagements include DCSO (cybersecurity portal UX, Berlin), Wells Fargo, Medis Medical Imaging, and the Netherlands Enterprise Agency.

Expertise
Product Leadership
Product Discovery
Product Strategy
User Research
Experimentation
Systems Thinking
Product Vision
Design Excellence
Interaction Design
Information Architecture
Design Systems
UX Writing
Visual Storytelling
Coded Prototyping
AI & Emerging Technology
AI-Augmented Product Design
Conversational Interfaces
AI-Assisted Research
Rapid Prototyping
Tools
Figma / Figma Make · Claude Code · Cursor · Pencil.dev · Lovable · Storybook · Jira / Azure DevOps · HTML/CSS/JS prototyping
Education
M.A. European Media, Interactive Media & Interaction Design
University of Portsmouth, UK
B.A. Interaction Design
Hoge School voor de Kunsten Utrecht, NL
Leading Highly-Effective UX Teams
Nielsen Norman Group Certified

Let's build
something
remarkable.

Word hold ms