UX Design Director · Amsterdam / San Francisco

Joris
Sewandono

Complexity to clarity for Startups to Fortune 500's.

20+
Years experience
12+
Industries shaped
50M+
Users served
View selected work
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BlackRock · Intuit QuickBooks · Visa · Logitech / Ultimate Ears · ASML · Kuehne+Nagel · ING Bank · KPN / Hi · Ferrari · Orange Mobile · Medis Medical Imaging · HTC · DJMonitor · BlackRock · Intuit QuickBooks · Visa · Logitech / Ultimate Ears · ASML · Kuehne+Nagel · ING Bank · KPN / Hi · Ferrari · Orange Mobile · Medis Medical Imaging · HTC · DJMonitor ·

Design that
Moves.

I'm a Dutch UX Product Design Leader and Systems Thinker with 20+ years of international experience, drawing on AI-augmented research and design thinking to ideation, synthesis, prototyping, and flawless handoff.

I excel at leading cross-functional teams, setting design vision, and delivering user-centered experiences for both ambitious startups and the world's largest enterprises. By integrating AI into every stage of the design process, I accelerate discovery, sharpen synthesis, and bring higher-fidelity concepts to life faster, without losing the human insight at the core of great design.

As a hands-on design leader, I continuously evolve my craft alongside emerging capabilities, always curious, always building, while scaling design organizations and driving innovations that transform products and teams.

Selected Work
01

Enterprise Design System & Institutional Platform

BlackRock — San Francisco, CA

Led the strategic design transformation of 7+ mission-critical web applications for one of the world's largest investment management firms. Spearheaded an enterprise-wide design system that cut time-to-market by 40% and delivered consistent, professional experiences across institutional investor platforms, supporting $10B+ AUM products.

02

QuickBooks Money Movement

Intuit — Mountain View, CA

Directed UX strategy for QuickBooks Online's core transaction platform, simplifying mission-critical financial workflows. Orchestrated seamless cross-functional collaboration to deliver cohesive money movement experiences at scale.

03

Next-Gen Payment Experiences & Hospitality Suite

Visa — San Francisco, CA

Led innovation across Web, Mobile, AR/VR, and voice platforms. Designed the Hospitality App Suite enabling smooth event onboarding at Super Bowl, Olympics, and FIFA, resulting in multiple seven-figure contract renewals.

04

Ultimate Ears iOS & Android App

Logitech — Newark, CA

Led design for the Ultimate Ears mobile app release. Redesigned onboarding and first-time use, advising on intelligent speaker linking across Wi-Fi, Bluetooth, and Cellular, a technically complex, delightfully seamless experience.

05

ASML SaaS Dashboards & Customer Experience

ASML — Eindhoven, NL

Delivered UX design for multiple web SaaS applications and dashboards in Mendix, bridging complex semiconductor workflows with intuitive, high-performance interfaces for customer and employee experience.

06

Kuehne+Nagel Design Maturity & Logistics UX

Kuehne+Nagel — Amsterdam, NL

Leading strategic design innovation for the global road-carrier logistics branch, elevating design maturity, operational excellence, and enabling deep cross-functional collaboration between design, product, and engineering.

Download full portfolio PDF
Impact
40%
Faster time-to-market via enterprise design system at BlackRock
$10B+
AUM in products designed and directed
1→8
Design team scaled across global locations
7+
Simultaneous mission-critical platform transformations
Career
Oct 2024 – Present
UX Consultant
Kuehne+Nagel · Amsterdam, NL

Strategic design innovation for the global road-carrier logistics branch.

  • Drive enterprise-wide UX strategy and implementation
  • Lead organisational design maturity enhancement
  • Enable cross-functional collaboration across design, product, and engineering
2024
UX Consultant
ASML · Eindhoven, NL

UX/Product for Customer and Employee Experience. Delivered SaaS application and dashboard design in Mendix.

Aug 2019 – Jul 2024
UX Director
BlackRock · San Francisco, CA

Led global design strategy and operations for one of the world's largest investment management firms.

  • Scaled design organization from 1 to 8 designers across multiple global locations
  • Spearheaded enterprise-wide design system, enabling 40% faster time-to-market
  • Led transformation of 6+ mission-critical web applications
  • Implemented OKR framework aligning Design and Engineering
  • Established design governance supporting $10B+ AUM products
Oct 2017 – Sep 2019
Lead UX / Interaction Designer
Intuit · Mountain View, CA

Directed UX strategy and service design for QuickBooks Online core transaction platform.

  • Led strategic vision for QuickBooks Online money movement
  • Orchestrated cross-functional collaboration across Product, Engineering, and Design
  • Drove adoption of design system components
Jan 2016 – Apr 2017
Lead UX / Interaction Designer
Visa · San Francisco, CA

Led innovation initiatives for next-generation payment experiences across Web, Mobile, AR/VR/MR, and voice platforms.

  • Led research and prototyping for high-stakes premium client initiatives, with multiple seven-figure renewals
  • Led Hospitality App Suite for Super Bowl, Olympics, FIFA
May 2017 – Sep 2017
Lead UX / Interaction Designer
Logitech / Ultimate Ears · Newark, CA

Led design development for Ultimate Ears iOS and Android app release.

2008 – 2012
UX / Interaction Designer
ING Bank · Amsterdam, NL

Directed design strategy for executive-level programs and retail banking initiatives.

1997 – 2015
Founder
ReloadMedia · Amsterdam, NL

Led small teams creating rich interactive media for ING, Ferrari, KPN/Hi, Marlboro, HTC, and more.

Expertise
Design Leadership
Design Operations
Team Development
Strategic Planning
Design Systems
OKRs & KPIs
Methodologies
Design Thinking
Agile / Lean UX
Service Design
Human-Centered Design
AI-Augmented Design
Tools & Craft
Figma / Sketch
Adobe Creative Cloud
Miro / Storybook
Prototyping
JIRA / ADO
Education
M.A. Interactive Media & Interaction Design
University of Portsmouth, UK
B.A. Interaction Design
Hoge School voor de Kunsten Utrecht, NL
Leading Highly-Effective UX Teams
Nielsen Norman Group Certified

Let's build
something
remarkable.